POST

Ticket.FormData

Return one ticket as JSON for an edit/view form (same payload as Ticket.Get). product_id is only the ticket's saved products (like dashboard tickets_edit), not all customer products. Use Ticket.ProductsByCustomer for the full picker list. Additive dashboard fields: ticket_products, cust_enc_fields, enc_pwd_configured, enc_pwd_unlocked.

Permissions

  • User must be logged in with a valid bearer token.
  • The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
  • Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

  • Returns Ticket information as JSON for the UI.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

  • On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
  • Same response shape as Ticket.Get — prefer Ticket.Get docs for full field notes.
  • product_id is only products saved on the ticket; use Ticket.ProductsByCustomer for the PO/invoice picker.
  • ticket_products is stock inventory lines (ticket_products table), not product_id.
  • cust_enc_fields / enc_pwd_* require Ticket.UnlockEncrypted before plain encrypted values appear.

Required Parameters

NameTypeSampleExplanation
ticket_id
post
int900Ticket id to load. You may also send id, data_id, or t_id.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.FormData",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.FormData",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.FormData"
}

Endpoint

POST /app/Ticket.FormData
POST https://{user}.bull36.com/app/Ticket.FormData
POST https://{domain}/app/Ticket.FormData

Sample Output

{
    "success": 1,
    "data": {
        "id": 20095,
        "ticket_id": 20095,
        "subject": "jusr tested image",
        "customer_name": "Audit Add",
        "messages": [],
        "custom_fields": [],
        "product_id": [
            "abc"
        ],
        "ticket_products": [],
        "cust_enc_fields": [],
        "enc_pwd_configured": 0,
        "enc_pwd_unlocked": 1
    }
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ ticket_id: '900' });

const res = await fetch('/app/Ticket.FormData', {
  method: 'POST',
  headers: { Authorization: 'Bearer ' + token },
  body
});

const data = await res.json();
console.log(data.data);

Error Example

{
    "success": 0,
    "message": "Ticket not found"
}