POST

Ticket.Delete

Delete a ticket that belongs to the logged-in account, unlink any connected mission, and publish ticket.deleted automation and realtime events.

Permissions

User must be logged in with a valid bearer token.
The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Removes the requested Ticket record when the user has permission.

Push Service

Pushes event ticket.deleted to users who should see this change.

Automation

Runs automation event ticket.deleted with the record id and submitted parameters after the action succeeds.

Special Instructions

On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
Matches dashboard delete ticket action.
Send ticket_id (aliases: id, data_id, t_id).
Connected missions are unlinked; socket event ticket.deleted is published.

Required Parameters

Name	Type	Sample	Explanation
`ticket_id` post	int	`900`	Ticket id to delete. You may also send id, data_id, or t_id.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.Delete",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.Delete",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.Delete"
}

Endpoint

POST /app/Ticket.Delete
POST https://{user}.bull36.com/app/Ticket.Delete
POST https://{domain}/app/Ticket.Delete

Sample Output

{
    "success": 1,
    "message": "Success",
    "ticket_id": 900,
    "automation_event": "ticket.deleted",
    "socket_event": "ticket.deleted"
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ ticket_id: '900' });

const res = await fetch('/app/Ticket.Delete', {
  method: 'POST',
  headers: { Authorization: 'Bearer ' + token },
  body
});

const data = await res.json();
console.log(data);

Error Example

{
    "success": 0,
    "message": "Ticket not found"
}