POST

Customer.Tickets.Reply

Append a customer reply to tickets.messages, same as Clientproject::insert_message. Saved object: time d.m.Y H:i:s, message, direction=0, cust_id, msg_type. Ticket must belong to token c_id.

Permissions

User must be logged in with a valid bearer token.
The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Customer.Tickets.Reply function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

Send the bearer token on protected calls with Authorization: Bearer YOUR TOKEN.
On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
Send parameters as POST body fields exactly as documented.

Required Parameters

Name	Type	Sample	Explanation
`t_id` post	int	`900`	tickets.ticket_id. Aliases: ticket_id, id, data_id.
`message` post	string	`Thanks, still waiting`	Reply text. Alias: messages.

Optional Parameters

Name	Type	Sample	What it gives
`data_type` post	string	`text`	Stored as msg_type on the message object.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Customer.Tickets.Reply",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "t_id": "900",
        "message": "Thanks, still waiting"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Customer.Tickets.Reply",
    "url_domain": "https:\/\/{domain}\/app\/Customer.Tickets.Reply"
}

Endpoint

POST /app/Customer.Tickets.Reply
POST https://{user}.bull36.com/app/Customer.Tickets.Reply
POST https://{domain}/app/Customer.Tickets.Reply

Sample Output

{
    "success": 1,
    "output": 1,
    "ticket_id": 900
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams();
body.set('t_id', '900');
body.set('message', 'Thanks, still waiting');

const res = await fetch('/app/Customer.Tickets.Reply', {
  method: 'POST',
  headers: { Authorization: `Bearer ${token}` },
  body
});
const data = await res.json();
console.log(data);

Error Example

{
    "success": 0,
    "output": 0,
    "message": "Ticket was not found."
}