POST

Customer.Tickets.Get

Return one ticket owned by the logged-in customer, same row as Clientproject::get_single_ticket_detail. Scoped to token c_id and type=my_tickets.

Permissions

User must be logged in with a valid bearer token.
The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Customer.Tickets.Get function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

Send the bearer token on protected calls with Authorization: Bearer YOUR TOKEN.
On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
Send parameters as POST body fields exactly as documented.

Required Parameters

Name	Type	Sample	Explanation
`ticket_id` post	int	`900`	tickets.ticket_id. Aliases: id, data_id, t_id.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Customer.Tickets.Get",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Customer.Tickets.Get",
    "url_domain": "https:\/\/{domain}\/app\/Customer.Tickets.Get"
}

Endpoint

POST /app/Customer.Tickets.Get
POST https://{user}.bull36.com/app/Customer.Tickets.Get
POST https://{domain}/app/Customer.Tickets.Get

Sample Output

{
    "success": 1,
    "data": {
        "ticket_id": 900,
        "subject": "Payment issue",
        "messages": []
    },
    "name": "Customer"
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams();
body.set('ticket_id', '900');

const res = await fetch('/app/Customer.Tickets.Get', {
  method: 'POST',
  headers: { Authorization: `Bearer ${token}` },
  body
});
const data = await res.json();
console.log(data);

Error Example

{
    "success": 0,
    "message": "Ticket was not found."
}